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Privacy Policy
Privacy Policy
1. Overview
This Privacy Policy explains how Blackline Group Limited (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website or make a purchase from our online store.
We are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.
By using our website or purchasing from us, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following personal information when you interact with our website or place an order:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order details and purchase history
- Payment information (processed securely through third-party payment providers; we do not store full credit card details)
- Any communications you send to us (e.g., support enquiries)
We may also collect non-personal data such as browser type, device information, and website usage analytics.
3. How We Use Your Information
We collect your information for purposes including:
- Processing and fulfilling your orders
- Delivering products to your nominated address
- Communicating with you about your order or enquiries
- Providing customer support
- Improving our website, products, and services
- Sending important updates related to your order or our business (if applicable)
We will not use your personal information for purposes unrelated to these without your consent.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share your information only with trusted third parties where necessary to operate our business, including:
- Payment processors (for secure transactions)
- Shipping and courier companies (for delivery purposes)
- Service providers that support our website and business operations (such as Ecwid or hosting providers)
These third parties are required to handle your information securely and only for the purposes of providing their services to us.
5. Data Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.
While we use secure systems and reputable third-party providers, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of your personal information
- Request deletion of your information (where legally possible)
To exercise these rights, please contact us using the details below.
7. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyse website traffic and performance
- Remember user preferences
You can disable cookies through your browser settings, however some parts of the website may not function properly if you do so.
8. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.
We encourage you to review this policy regularly.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
The 3D Print Shed
Email: sales@blacklinegroup.co.nz
Website: https://blacklinegroup.co.nz
Cookie Policy
1. What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve user experience, and provide information to website owners.
2. How We Use Cookies
The 3D Print Shed uses cookies on our website to support essential functions and improve your shopping experience.
Cookies may be used to:
- Enable core website functionality (such as shopping cart and checkout)
- Remember items in your cart while you browse
- Maintain session login and store preferences
- Improve website performance and usability
- Analyse website traffic and visitor behaviour
- Support marketing and advertising (if enabled)
3. Types of Cookies We Use
Essential Cookies
These cookies are required for the website to function properly. They enable features such as:
- Shopping cart functionality
- Secure checkout
- Page navigation
Without these cookies, the website may not operate correctly.
Analytics Cookies
These cookies help us understand how visitors use our website, such as:
- Pages visited
- Time spent on the site
- User interactions
This information helps us improve our website and product offering.
Functional Cookies
These cookies allow the website to remember choices you make, such as:
- Language or region preferences
- Saved settings for a better browsing experience
Marketing Cookies (if applicable)
These cookies may be used to:
- Show relevant advertising
- Track the effectiveness of marketing campaigns
- Understand customer interests
These are only used where applicable through third-party services integrated with our store (such as Ecwid or connected advertising platforms).
4. Third-Party Cookies
Our website is powered by Ecwid, which may set its own cookies to ensure proper store functionality.
We may also use trusted third-party services such as:
- Payment providers
- Shipping integrations
- Analytics tools (e.g. Google Analytics, if enabled)
These third parties may place cookies on your device in accordance with their own privacy policies.
5. Managing Cookies
You can control or disable cookies through your browser settings at any time.
Please note:
- Disabling essential cookies may affect the functionality of our website
- The shopping cart and checkout process may not work properly without cookies enabled
For more information, visit your browser’s help section.
6. Consent
By continuing to use our website, you consent to the use of cookies as described in this policy, unless you disable them in your browser settings.
Where required by law, a cookie consent banner may be displayed when you first visit our site.
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page and take effect immediately upon publication.
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